DELIVERY | FINNTRAIL ONLINE SHOP FOR OUTDOOR ACTIVITIES
Worldwide delivery
We offer worldwide delivery to individuals who are 18 years and older.
Shipping costs may vary by destination country and remoteness. Customs duties and taxes are not included in the total shipping cost and may be charged separately.
Shipping costs may vary by destination country and remoteness. Customs duties and taxes are not included in the total shipping cost and may be charged separately.
Free shipping
US — on orders over 290 USD
EU — on orders over 290 EUR
CA — on orders over 290 CAD
Orders under 290 USD — 25 USD shipping fee
Orders under 290 EUR — 20 EUR shipping fee
Orders under 290 CAD — 19 CAD shipping fee
EU — on orders over 290 EUR
CA — on orders over 290 CAD
Orders under 290 USD — 25 USD shipping fee
Orders under 290 EUR — 20 EUR shipping fee
Orders under 290 CAD — 19 CAD shipping fee
Parcel tracking & Delivery method
After we’ve processed your order, the time it takes to arrive depends on where it’s headed. Sometimes, things like customs or unexpected delays might affect the delivery timeframe, but we do our best to give you a good estimate. Check out the estimated delivery times below:
Secure shipment
We professionally pack and insure all shipments, taking full responsibility for their delivery. Though rare (less than 0,1% of cases), if your shipment is lost or damaged, we’ll refund the cost or resend your order if possible.
If your shipment is delayed, please contact us to initiate a claim procedure with the courier. After settling the claim, we’ll refund your money or resend your package based on your preference.
If your shipment is delayed, please contact us to initiate a claim procedure with the courier. After settling the claim, we’ll refund your money or resend your package based on your preference.
Parcel damage & Item availability
Please open all parcels in the presence of the courier. If the contents are damaged, report the damage and return the parcel to the courier.
Contact us afterward, and once the complaint is resolved, we’ll send a replacement or issue a refund. If low-value items are out of stock, we’ll ship what’s available and allow you to place a separate order later. If we can’t fulfill your order, it’ll be cancelled, and the money will be refunded to your bank card. We strive to maintain stock for all items.
Contact us afterward, and once the complaint is resolved, we’ll send a replacement or issue a refund. If low-value items are out of stock, we’ll ship what’s available and allow you to place a separate order later. If we can’t fulfill your order, it’ll be cancelled, and the money will be refunded to your bank card. We strive to maintain stock for all items.
Satisfuction guaranteed
We want to make sure that all our customers are satisfied with their purchases. If, for any reason, you are unhappy with the item (s) you purchased from us, you can return your order without providing a reason, and we will exchange your item (s) for something else or give you a refund.
Returns can only be made within 14 days from the date of delivery. The item must be returned in its original packaging, without any signs of use, and with the original attached.
Returns can only be made within 14 days from the date of delivery. The item must be returned in its original packaging, without any signs of use, and with the original attached.
* The delivery time depends on your country and the delivery method chosen during order placement.
** COVID-19 may cause delays in order processing and shipment. We appreciate your patience. Delivery time excludes processing time (1-3 additional business days). Orders are processed and delivered Monday through Friday, excluding holidays. During peak periods like Christmas, Black Friday, and Sales, preparation time may be extended.
** COVID-19 may cause delays in order processing and shipment. We appreciate your patience. Delivery time excludes processing time (1-3 additional business days). Orders are processed and delivered Monday through Friday, excluding holidays. During peak periods like Christmas, Black Friday, and Sales, preparation time may be extended.
