Delivery & Returns
We deliver orders worldwide to any person of 18 years and above.
- Once you place an order, you will receive an email with clarifications on shipping costs.
- Your order may be delivered from US or Estonian warehouse depending on the item availability - it may affect the shipping cost.
- We provide free shipping worldwide on orders over €290 or $290 depending on the country. *
* Additional delivery charges may apply for delivery in regions remote from warehouses.
We use UPS, USPS or Omniva service to ship our products.
You will receive an email with a tracking number, which you can use to track your parcel online.
The delivery time depends on the country you live in and the warehouse your order is delivered from (Your order may be delivered from US or Estonian warehouse depending on the item availability).
* The specified delivery time is approximate and may vary in some cases.
All our shipments are professionally packed and insured and we assume full responsibility for the delivery of your shipment. In practice, damage or loss of parcels occurs infrequently - in less than 0.1% of all cases, but if by chance your shipment is lost or damaged during delivery, we will refund the cost of the item(s), or resend your order if possible.
If the shipment doesn't reach you within a reasonable time, please contact us and we will undertake a claim procedure with the courier company. Upon its completion, we will refund you the money or send your package again, whatever you prefer.
All parcels shall be opened in the presence of a courier. If the contents are damaged, please write a damage report and give the parcel back to the courier. After that please contact us, and upon settling the complaint, we will send you another parcel with the same item(s) or issue a refund.
Item availability and delivery time
We try to keep all items we offer in stock.
If for some reason we don't have enough low-value items ordered by you in stock, i.e. you order a larger amount of such items than what we have in stock, we will send you all the available items, and you will have to order the rest at a later date.
If for some reason the store is unable to fulfill your order, it will be canceled. If the payment is already completed, the money will be returned to your Paypal account or bank card.
We want to make sure that all our customers are satisfied with their purchases; so if for some reason you are unhappy with the item you purchased from us, you can return the item to us without providing a reason, and we will exchange your item for something else or give you a refund. Returns can only be issued within 50 days from the date of purchase. The item must be returned in its original packaging, without any signs of use, and have the original receipt attached. The item shall be returned at your own expense.
Custom duties are not included in the price of the goods you purchase online, and may not be included in the total shipping cost you pay.